Overview
I am a qualitative researcher and former PostDoc at the School of Complex Adaptive Systems (SCAS) at Arizona State University’s College of Global Futures, where I led national studies on the fairness and effectiveness of AI applications in fire departments and emergency medical services. My interdisciplinary work bridges Health Services Research (HSR), Science and Technology Studies (STS), Health Informatics, and Human-Computer Interaction (HCI), with a central focus on equity and real-world impact.
Mission Statement
My mission is to apply an equity lens and empathetic approach to improve how health systems and technologies serve diverse populations—ensuring research-informed practices support the people who need them most.
Research Focus
My work explores the social construction of medical treatment and uncovering the nuances of Patient Work—the practices and labor of those navigating the health care system to manage their illnesses and treatments. I specialize in:
Enhancing health outcomes and patient experiences, particularly for those with chronic illnesses
Investigating patient narratives to inform the design of patient-centered technologies and care coordination strategies
Addressing bias in AI tools for public safety and emergency services
Leading a transdisciplinary group exploring patient work at micro and macro levels
Current Projects
Leading research on AI fairness in fire departments and EMS across the US
Investigating patient work in obtaining diagnoses and care for endometriosis
Analyzing and improving Social Drivers of Health (SDoH) screening tool implementation in community health clinics
Additional Roles
Education Research Consultant at Knovva Academy: Applying expertise in patient-centered health research and qualitative methodologies to address key challenges in education
Co-lead of the Patient Work Translational Team: Guiding a dynamic group of researchers, professors, public health experts, and students in transdisciplinary, community-engaged research
Education
Ph.D. in Human and Social Dimensions of Science and Technology,
School for the Future of Innovation in Society, ASU
Committee chair, Katie Pine.
M.S. in Science of Health Care Delivery,
College of Health Solutions, ASU
Professional Impact
My work has contributed to:
Deeper understanding of chronic illness management and patient labor
Design and evaluation of more patient-centered healthcare technologies
Frameworks for reducing algorithmic bias in public safety AI tools
Innovation in education aligned with real-world systems challenge
Personal Interests
In my spare time, I enjoy running & practicing at-home yoga, exploring my beloved home of Arizona, being the best Auntie I can be, and indulging in the world of sitcoms.